Certain medicines available on our platform require a valid prescription issued by a registered medical practitioner. Customers are required to upload a clear and valid prescription while placing the order for prescription-based medicines.

Orders containing prescription medicines will only be processed after successful verification by our registered pharmacist.

Once a prescription is uploaded:

1. Our pharmacist carefully reviews the prescription and prescribed medicines.
2. Medicines are verified for availability, dosage, and compliance.
3. Customers may be contacted for clarification or additional information if required.
4. The pharmacist may assist customers with:
   • –Adding required medicines as per prescription
   • –Suggesting eligible savings and applicable offers
   • –Choosing the earliest available delivery slot
   • –Sharing suitable payment options

OnlineDawaBazar reserves the right to approve, reject, or hold any order if the prescription is found to be invalid, incomplete, expired, unclear, or not compliant with applicable regulations.

We accept:

• •Digitally generated prescriptions
• •Handwritten prescriptions
• •Prescriptions uploaded in image or PDF format

The prescription must clearly mention:

• –Patient name
• –Doctor's name and signature/stamp
• –Date of prescription
• –Prescribed medicines and dosage

Prescriptions should be recent and valid as per applicable medical guidelines. Repeat medicine orders may require re-verification or a fresh prescription depending on the medicine category and pharmacist review.

OnlineDawaBazar does not process or deliver:

• •Narcotic drugs
• •Banned medicines
• •Restricted substances prohibited under Indian law
• •Medicines requiring special regulatory authorization

Certain Schedule medicines may also require additional verification before processing.

Customers are responsible for:

• •Uploading genuine and valid prescriptions
• •Providing accurate patient information
• •Using medicines only as prescribed by a licensed doctor

Any misuse, fake prescription submission, or attempt to purchase restricted medicines may result in cancellation of the order and further legal action if applicable.

All uploaded prescriptions and medical information are kept secure and confidential. Prescription data is only accessed by authorized personnel for order processing and compliance purposes.

OnlineDawaBazar reserves the right to refuse, cancel, or limit orders for medicines at its sole discretion in case of:

• •Invalid or suspicious prescriptions
• •Regulatory restrictions
• •Medicine misuse concerns
• •Incomplete medical information

For any prescription-related assistance or queries, customers may contact our support team through the contact details available on our website.